EQ is made up of the following traits: self-awareness – of your feelings, thoughts, actions, strengths and weaknesses, and effect on others; self-regulation – of feelings and reactions to others and your environment; social skill – your ability to communicate well and build rapport with others; empathy – your ability to relate to others; and motivation – an internal force rather than reaction to reward.
These emotional competencies, Goleman argues, play a particularly important role in the workplace. EQ influences how well workers make decisions, solve problems, interact with their colleagues, and manage stress and conflict. Doing well in these tasks is also the sign of good leadership.
Turn your focus outwards: empathising with others, and improving your interpersonal skills. You’ll find that work becomes more manageable, as well as more enjoyable.
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